Last Updated: January 29, 2026

1. Information We Collect

AVIA collects information necessary to provide dealer services and maintain business relationships. This includes:

Business contact information (name, email, phone number)
Dealership information (name, address, tax ID)
Warranty registration data submitted through our forms
Dealer inquiry form submissions
Service request details and preferences
Communication history and support interactions

2. How We Use Your Information

We use collected information to:

Process dealer program applications and inquiries
Provide installation services and technical support
Manage warranty registrations and claims
Communicate about services, updates, and programs
Improve our service offerings and customer experience
Comply with legal and regulatory requirements
Maintain business records and analytics

3. Information Sharing

AVIA does not sell your personal information. We may share information with:

Service providers who assist in business operations (email services, cloud storage)
Legal authorities when required by law or to protect our rights
Business partners with your explicit consent
Successors in the event of a business transfer or merger

All third-party service providers are contractually obligated to maintain confidentiality and use information only for specified purposes.

4. Data Security

We implement industry-standard security measures to protect your information, including:

Encrypted data transmission (SSL/TLS)
Secure database storage with access controls
Regular security audits and updates
Limited employee access to sensitive information
Backup and disaster recovery procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our safeguards.

5. Data Retention

We retain your information for as long as necessary to:

Provide ongoing services and support
Maintain active dealer partnerships
Honor warranty obligations
Comply with legal and tax requirements
Resolve disputes and enforce agreements

After termination of dealer partnerships, we retain records for a minimum period as required by law, typically 7 years for business records.

6. Your Rights

You have the right to:

Access your personal information we maintain
Request correction of inaccurate information
Request deletion of your information (subject to legal obligations)
Opt-out of marketing communications
Receive a copy of your data in portable format
Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us through the dealer inquiry form or your designated account representative.

7. Cookies and Tracking

Our website may use cookies and similar technologies to:

Maintain user sessions and preferences
Analyze website traffic and performance
Improve user experience and functionality

You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. AVIA is not responsible for the privacy practices of external sites. We encourage you to review privacy policies of any third-party sites you visit.

9. Children's Privacy

AVIA services are intended for business use only. We do not knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information.

10. International Data Transfers

Your information may be transferred to and processed in locations outside your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Changes to This Policy

AVIA may update this Privacy Policy periodically. We will notify active dealer partners of material changes via email. The "Last Updated" date at the top indicates the most recent revision.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact AVIA through our dealer inquiry form or at the contact information provided in your partnership agreement.

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed, and the right to request deletion of personal information.