Privacy Policy

1. Information We Collect

AVIA collects information necessary to provide dealer services and maintain business relationships. This includes:

• Business contact information (name, email, phone number)
• Dealership information (name, address, tax ID)
• Warranty registration data submitted through our forms
• Dealer inquiry form submissions
• Service request details and preferences
• Communication history and support interactions

2. How We Use Your Information

We use collected information to:

• Process dealer program applications and inquiries
• Provide installation services and technical support
• Manage warranty registrations and claims
• Communicate about services, updates, and programs
• Improve our service offerings and customer experience
• Comply with legal and regulatory requirements
• Maintain business records and analytics

3. Information Sharing

AVIA does not sell your personal information. We may share information with:

• Service providers who assist in business operations (email services, cloud storage)
• Legal authorities when required by law or to protect our rights
• Business partners with your explicit consent
• Successors in the event of a business transfer or merger

All third-party service providers are contractually obligated to maintain confidentiality and use information only for specified purposes.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (SSL/TLS)
• Secure database storage with access controls
• Regular security audits and updates
• Limited employee access to sensitive information
• Backup and disaster recovery procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our safeguards.

5. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services and support
• Maintain active dealer partnerships
• Honor warranty obligations
• Comply with legal and tax requirements
• Resolve disputes and enforce agreements

After termination of dealer partnerships, we retain records for a minimum period as required by law, typically 7 years for business records.

6. Your Rights

You have the right to:

• Access your personal information we maintain
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications
• Receive a copy of your data in portable format
• Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us through the dealer inquiry form or your designated account representative.

7. Cookies and Tracking

Our public-facing website does not use analytics, advertising, or third-party tracking cookies. We use only essential session storage for authenticated user areas (employee and dealer portals).

Blog articles on our site may contain embedded video content from YouTube or Vimeo. When present, these embeds use privacy-enhanced modes (YouTube no-cookie domain and Vimeo do-not-track parameter) to minimize data collection by those platforms. These embeds are governed by the respective privacy policies of YouTube (Google) and Vimeo.

During warranty registration, vehicle identification numbers (VINs) may be verified using the National Highway Traffic Safety Administration (NHTSA) public API, a United States government service.

8. Third-Party Links

Our website may contain links to third-party websites. AVIA is not responsible for the privacy practices of external sites. We encourage you to review privacy policies of any third-party sites you visit.

9. Children's Privacy

AVIA services are intended for business use only. We do not knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information.

10. International Data Transfers

Your information may be transferred to and processed in locations outside your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Changes to This Policy

AVIA may update this Privacy Policy periodically. We will notify active dealer partners of material changes via email. The "Last Updated" date at the top indicates the most recent revision.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact AVIA through our dealer inquiry form or at the contact information provided in your partnership agreement.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories: identifiers (name, email, phone, address), commercial information (vehicle data, warranty registrations, service records), and professional/employment information (company name, dealership details).

Sale or Sharing of Personal Information

AVIA does not sell or share personal information to third parties for monetary or other valuable consideration. We have not sold or shared personal information in the preceding 12 months.

Your California Rights

• Right to know what personal information is collected, used, and disclosed
• Right to request deletion of your personal information
• Right to opt out of sale or sharing (we do not sell or share)
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising your privacy rights
• Right to correct inaccurate personal information

To exercise your rights, email ar@aviaarmor.com with the subject line "Privacy Rights Request" or call (877) 778-0314. We will respond to verifiable requests within 45 days.